Refund policy

Last updated: November 2026

We want you and your little ones to love your Goozie products. If you're not completely happy, you can return your item within 30 days of receiving it.

How to start a return

Email us at info@goozie.co with your order number within 30 days of delivery. We'll reply with the return address and instructions. Please send the item back within 14 days of contacting us.

Return conditions

Please return items in their original packaging where possible and pack them securely to avoid damage in transit. You may handle a product as you would in a shop to check it, but we may reduce your refund if the item has been used beyond this or is damaged.

Return shipping

If you're returning an item because you've changed your mind, the cost of return shipping is your responsibility. If the item is faulty, damaged or not what you ordered, we will cover the return shipping costs.

Refunds

Once we receive your return, we'll inspect it and email you to confirm. Refunds are issued to your original payment method within 14 days of us receiving the item. If you return your whole order, we'll also refund the original standard delivery charge.

Damaged or faulty items

If your item arrives damaged, faulty or incomplete, contact us within 30 days at info@goozie.co with your order number and a few photos. We'll arrange a free replacement or a full refund, including any delivery costs.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations 2013.

Goozie is a trading name of EVERHAVEN LTD, 1a Silver Street, Wellingborough, NN8 1BQ, United Kingdom.